Moravskoslezsky kraj, Czechia Role overview
About this role
The Customer support specialist position covers the functional responsibility for the receive and split requests from multiple channels.
Do you have experience with customer care/call center, contract support or related processes?
Do you like to communicate with internal and external partners in German?
Do you like to work in an International team?
Would you like to grow in international company.
Then join our team and help us supporting our partners worldwide!
You will support us in following tasks:
- Dealing with customer requests
- Direct answers or forwarding request to the responsible persons.
- Managing requests and its lifecycle in internal system.
- Communication with customers via phone, email and contact form.
- Communication with internal partners.
Who are we looking for?
- Communicative person who likes to learn new things.
- German language: Advanced in reading, writing, and speaking
- English language: basic in reading, writing and speaking
- Basic computer proficiency in Microsoft Office (Excel, Word, PowerPoint), Outlook, Teams, SharePoint
- Ability to express oneself clearly, listen, be emphatic, and to deal with the partner’s problem in an objective and focused manner
- Team spirit, sociable, cooperative, and customer oriented
What is Siemens offering beyond great career opportunities?
More time to rest
- Up to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget).
- The option to take unpaid leave for rest or travel.
Flexibility and home office
- Flexible working hours and the ability to work from home, with a contribution towards home office expenses.
Individual benefits budget
- Personal budget of at least CZK 34,000 to buy selected benefits from categories finance, wellbeing and health.
My finance
- Contributions towards pension and/or life insurance and/or DIP (a long-term investment product) from your benefits budget.
- Employee stock ownership plan – share in the company's success.
My wellbeing
- Cafeteria system from the benefits budget.
- Meal e-vouchers paid by Siemens
- Company nursery in Prague and Ostrava to support working parents.
- Exclusive employee offers and discounts.
My health
- Discounted MultiSport card.
- The option of access to premium healthcare and crisis support (e.g., psychological counseling).
We believe that diverse teams drive innovation and better solutions for our customers and society. We're committed to building an inclusive culture where you can bring your whole self to work.
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