Customer Support Engineer

Join us in shaping the future of engineering software support

At Siemens Digital Industries Software, we empower innovators to transform the everyday. We are looking for a Customer Support Engineer to join our global team supporting Licensing and Installation for Simulation products. This role is based in India and offers the opportunity to work with customers and colleagues around the world on critical technical topics across Windows and Linux environments.

If you are passionate about solving complex technical issues, enjoy working directly with customers, and thrive in an international team, this could be an excellent opportunity for you.

Your role

As a Customer Support Engineer, you will provide technical support for licensing and installation topics related to Simulation products. You will help customers resolve technical issues, guide them through deployment and configuration challenges, and work closely with internal teams to drive issue resolution and product improvement.

You will also play an important role in assessing technical issues, understanding customer impact, and ensuring the right level of prioritization and follow-up across support cases.

Key responsibilities

Provide technical support for licensing systems, license servers, installation, deployment, and environment configuration

Troubleshoot customer issues across Windows and Linux platforms

Assess and prioritize support cases based on customer impact and business urgency

Work directly with customers to diagnose issues, clarify requirements, and provide effective solutions

Determine when issues should be escalated and formally reported to product development

Clearly communicate technical problems, findings, and business impact to internal engineering and development teams

Support customers in deploying and configuring software in complex IT environments

Collaborate with a global support team to ensure timely and high-quality case handling

Share technical knowledge and best practices with colleagues

Provide guidance to less experienced team members when needed

Contribute feedback to improve products, support processes, and customer experience

Required skills and experience

Strong experience in technical troubleshooting

Good knowledge of Windows and Linux operating systems

Experience with licensing systems / license servers

Experience in software installation, deployment, and environment configuration

Strong communication skills, with the ability to explain technical topics clearly to customers and internal stakeholders

Ability to work effectively in a global team environment

Customer-focused mindset with strong problem-solving skills

Ability to manage multiple priorities and exercise sound judgment in complex situations

What will help you stand out

Experience in technical support for engineering or enterprise software

Experience working with global customers in a customer-facing role

Ability to analyze issues methodically and drive them to resolution

Confidence working independently while collaborating across teams and regions

Experience mentoring or supporting junior team members

About the team

You will join a global support organization focused on delivering high-quality technical assistance for Simulation customers. The team works across regions and functions, partnering closely with customers, support colleagues, and product development teams to resolve issues and continuously improve the customer experience.