SAP iXp Intern - Partner Support Specialist

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern - Partner Support Specialist

Location: São Leopoldo, RS, Brazil (hybrid)

* Please add your resume in English

Meet your team

Partner Support sits within the Partner Services Hub and is dedicated to enabling SAP PartnerEdge partners to succeed. We collaborate closely with Partner Managers and Partner Activation teams to resolve partner queries, streamline processes, and elevate the overall partner experience. This internship will focus on the CCflex change-of-partner topic.

What you'll do

As a Partner Support Specialist (Intern), you’ll be a key point of contact for SAP partners globally, with a primary focus on the Cloud Choice Flex (CCflex) model. You will guide partners to the right tools and resources, intake and triage requests, and collaborate with internal teams to resolve issues efficiently. Your work will directly improve partner satisfaction and process effectiveness across the partner ecosystem.

• Build foundational knowledge of SAP partners, SAP PartnerEdge, and the end-to-end CCflex process, including criteria and timelines.
• Intake, triage, and track CCflex inquiries via established channels; validate prerequisites, requests, issues, and documentation.
• Coordinate with the right teams to resolve partner queries; proactively follow up to remove blockers and meet SLAs.
• Communicate clearly and empathetically on next steps, timelines, and status updates.
• Collaborate closely with internal stakeholders across the Partner Services Hub and related activation teams.
• Identify recurring issues and propose pragmatic improvements (e.g., checklists, FAQs, guidance updates).
• Support operational reporting (e.g., case volumes, cycle times, SLA adherence) to inform continuous improvement.
• Flex working hours, when needed, to support global stakeholders.

What you bring

• Current enrollment in a Bachelor’s degree program in Business Administration, International Relations, Information Systems, Computer Science, Software/Computer Engineering, or a related field.
• Expected graduation within approximately 24 months.
• Strong problem-solving and analytical skills; comfortable handling a high volume of tasks within tight timelines.
• Fast learner with creative thinking; able to absorb new processes and policies quickly.
• Proactive, results-oriented team player with excellent written and verbal communication skills.
• Comfortable working in a multicultural, multinational environment; able to work independently and take ownership.
• Proficiency with Outlook, Excel, Word, and PowerPoint; familiarity with CRM or ticketing tools is a plus.
• Advanced English; Spanish is a plus.
• Experience engaging directly with customers or partners is an advantage.
• Demonstrated ability to improve process efficiency and communicate effectively with stakeholders.

Where You Belong:

Be part of SAP Next Gen, a global community for students, universities, schools, and educational partners who are passionate about innovation and technology.

Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

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* Please add your resume in English

Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 456876 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid​