Amsterdam, Netherlands Role overview
About this role
About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
At Lucid, we are reimagining the future of mobility. As a Data Analyst Intern within our Customer Experience team, you will help turn customer and operational data into insights that improve the end-to-end Lucid journeyn from first interaction to aftersales support.
This internship is a great opportunity for a student who enjoys working with data, is curious about customer behavior, and wants to gain hands-on experience in an international, fast-moving environment.
What you’ll do
- Support the maintenance and improvement of dashboards related to Customer Care, Voice of the Customer (VoC), and Customer Journey performance
- Help ensure data accuracy and consistency across reporting tools such as Power BI and Tableau
- Assist in monitoring key performance indicators such as NPS, CSAT, response times, and resolution rates
- Support the analysis of customer care performance, including ticket volumes, SLAs, and resolution trends
- Help identify patterns, inefficiencies, and opportunities for improvement through data analysis
- Prepare recurring reports and dashboards for team reviews and leadership updates
- Assist in combining survey results, customer feedback, and operational data into clear insights
- Support the analysis of customer feedback to identify common themes, pain points, and trends
- Contribute to Customer Journey analysis across Sales, Delivery, and Aftersales
- Work with different teams such as CX, Service, Retail, and Digital to gather data inputs and business context
- Support small improvements in reporting processes, including data clean-up and basic automation
- Present findings in a clear, structured, and easy-to-understand way
What we’re looking for
- Currently enrolled in a Bachelor’s program in a field relevant to this internship, such as Data Analytics, Business Analytics, Economics, Statistics, Business Administration, or a similar quantitative or analytical study
- Looking for an internship where you can apply your academic knowledge in a practical business environment
- Strong interest in data analysis, customer experience, and using insights to improve processes or services
- Good working knowledge of Excel or Google Sheets, including formulas and pivot tables
- Comfortable working with data, spotting patterns, and approaching problems in a structured way
- Detail-oriented and organized, with the ability to manage multiple tasks at once
- Eager to learn, open to feedback, and proactive in asking questions
- Able to communicate clearly in English, both written and verbal
- Enjoy working collaboratively with different stakeholders and teams
Nice to have
- Familiarity with data visualization tools such as Power BI or Tableau
- Basic exposure to SQL, Python, or R
- Interest in customer experience, digital journeys, service operations, or the automotive/EV industry
- Previous academic, internship, or project experience involving data analysis, dashboards, reporting, or customer insights
What you’ll gain
- Hands-on experience working with real business and customer data in an international company
- Insight into how data supports decision-making across different parts of the customer journey
- The opportunity to develop your analytical, reporting, and communication skills in a practical setting
- Exposure to cross-functional collaboration with teams such as Customer Experience, Service, Retail, and Digital
- A chance to learn how customer feedback and operational metrics can be translated into meaningful business improvements
- Mentorship and guidance from experienced professionals in a dynamic and innovative environment
Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable local laws and regulations.
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.