Intern Product Operations, Local Shops - Quick Commerce

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

We are looking for a sharp, curious, and systems-minded Intern, to join our Product Operations, Local Shops team, who combines analytical rigor with strong project management skills. If you thrive in fast-paced, international environments, love building structured processes, and enjoy driving cross-functional alignment, this role is for you.

At Delivery Hero Local Shops team, you will be at the heart of growing our small and medium accounts across 60+ markets. In this role, you will own a portfolio of product enablement workstreams. You will work closely with central Product, Tech, and business functions as well as regional and local entity teams, driving everything from testing new features and preparing go-to-market documentation to evaluating initiative impact and coordinating complex, cross-functional feature rollouts.You will support smooth feature rollouts, help with partner enablement, and contribute to operational rigor across our onboarding and self-service ecosystem by:

• Supporting Feature Rollouts: Support rollout schedules for new operational enablement capabilities, helping coordinate between central Product/Tech teams, regional stakeholders, and local operational leads to support smooth go-lives.

• Testing & Quality Assurance: Support product teams with hands-on user testing, help validate new features, and assist with feedback loop collection prior to wide-scale deployment.

• Documentation & Knowledge Enablement: Help build clear, operational documentation and user guides for regional and local teams to adopt new products.

• Impact Measurement & Reporting: Help track post-launch adoption, support analysis of key performance metrics, and contribute to measuring the operational impact of feature rollouts to provide insights to relevant stakeholders.

• You'll work within a highly international team: spanning 60+ markets, you’ll be exposed to a multi-cultural environment in the central team and interact with diverse regional and stakeholders from day one

• You'll grow fast: the breadth of the role (analytics, operations, commercial) means you'll develop a rare mix of skills in a short time, and learn a lot

Qualifications

• Academic Background: in Industrial Engineering, Business Administration, Computer Science, Information Systems, or a related field.

• Some relevant experience: you have prior internship or practical experience in an analytical, operations, or project management role, ideally within a fast-paced startup or multinational environment.

• System & Process-Oriented Mindset: Strong capability to map complex workflows, conduct root cause analysis, and design structured, scalable processes that resolve operational friction.

• Analytical Thinking & Problem Solving: Strong ability to define what success looks like, determining what metrics to measure, mapping how leading and lagging indicators relate, and translating raw data into actionable insights

• Stakeholder Management & Communication: Good written and verbal English communication skills; comfortable supporting alignment across cross-functional teams (including Product, Engineering, and regional business operators).

• Proactivity & Ownership: Self-driven attitude with a bias for action, a curious mindset to ask the “why” and troubleshoot issues independently (leveraging AI tools to move faster and learn on the fly), and the drive to take end-to-end ownership of assigned projects.

Additional Information

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Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym Subsidy.

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com. Severely disabled applicants with equal qualifications will be given preferential consideration. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.